Privacy Policy

Introduction

FA Advisory Sdn Bhd ("we", "our", or "the Company") is committed to safeguarding the personal information entrusted to us by visitors, clients, and prospective clients. This Privacy Policy explains in detail what data we collect, the purposes for which it is used, the legal grounds on which we rely, and the measures we employ to keep your information secure. By interacting with our website or submitting information through our forms, you acknowledge that you have read and understood this policy.

This policy applies to all personal data processed through fawebinars.site, including data collected via our consultation request form, email correspondence, and telephone communications. It does not cover third-party websites that may be linked from our pages; we encourage you to review the privacy practices of any external site independently.

Data We Collect

We collect personal information that you voluntarily provide when you interact with our services. Through our consultation request form, this includes your full name, email address, and optionally your telephone number. When you correspond with us by email or phone, we may retain records of those communications, including the date, content, and any attachments, to maintain a clear history of our discussions.

In addition to information you provide directly, our web server automatically records certain technical data when you visit our site. This includes your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of each request. This technical information is collected through standard server logs and, where applicable, through cookies as described in our separate Cookies Policy.

We do not intentionally collect sensitive personal data such as health information, religious beliefs, or political affiliations. If such data is inadvertently provided to us, we will take reasonable steps to delete it promptly unless retention is required by law or necessary for the provision of our services.

How We Use Your Data

The personal information we collect serves several clearly defined purposes. Primarily, we use your contact details to respond to consultation requests, schedule advisory meetings, and deliver the financial guidance services you have sought. Your name and email address allow us to identify you, prepare relevant materials in advance of discussions, and follow up on agreed action items.

We also use your data to administer and improve our website. Technical information from server logs helps us monitor site performance, detect errors, and identify usage patterns that inform future design decisions. This analysis is conducted in aggregate and does not involve profiling individual visitors for marketing purposes.

From time to time, we may use your email address to send updates about our services, regulatory changes that may affect your financial arrangements, or invitations to events we organise. You may opt out of these communications at any time by notifying us via the contact details provided at the end of this policy.

Legal Basis for Processing

Our processing of your personal data is grounded in the following legal bases, as applicable under the Malaysian Personal Data Protection Act 2010 (PDPA) and, where relevant, international data protection standards.

Consent: When you submit your details through our consultation form and confirm acceptance of this policy, you provide informed consent for us to process your data for the purposes described above. You may withdraw this consent at any time, though doing so may limit our ability to deliver certain services.

Contractual necessity: Where we enter into an advisory engagement with you, processing of your personal data is necessary to perform our obligations under that agreement, including preparing financial analyses, communicating recommendations, and maintaining engagement records.

Legitimate interest: We process certain data, particularly technical server logs, on the basis of our legitimate interest in maintaining a secure and functional website. We have assessed that this processing does not override your fundamental rights and freedoms.

Legal obligation: In some circumstances, we are required by Malaysian law or regulatory directives to retain or disclose personal information. This may include compliance with anti-money laundering regulations, tax reporting requirements, or lawful requests from enforcement authorities.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected or as required by applicable law. Contact information submitted through our consultation form is retained for a period of twenty-four months from the date of submission, after which it is securely deleted unless an ongoing advisory relationship exists.

Records associated with active client engagements are retained for the duration of the engagement and for a minimum of seven years following its conclusion, in accordance with Malaysian regulatory retention requirements. Server log data is retained for twelve months before being purged from our systems.

When data reaches the end of its retention period, it is deleted using methods appropriate to the storage medium. Electronic records are permanently erased, and any physical documents containing personal data are shredded.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Disclosure of your data occurs only in the following limited circumstances.

Service providers: We may share personal information with trusted third-party providers who assist in operating our website, managing email communications, or hosting our data. These providers are bound by contractual obligations to process data only on our instructions and to maintain appropriate security measures.

Professional advisors: In the course of delivering our services, it may be necessary to share information with external professionals such as tax consultants, legal counsel, or auditors engaged on your behalf or ours. Such sharing occurs only to the extent required and is subject to professional confidentiality obligations.

Legal requirements: We may disclose personal data if required to do so by law, regulation, legal process, or enforceable governmental request. We will make reasonable efforts to notify you of such disclosures where permitted by law.

Data Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses encrypted connections to secure data transmitted between your browser and our servers. Access to personal data within our organisation is restricted to personnel who require it for legitimate business purposes, and those individuals are subject to confidentiality obligations.

Despite these precautions, no method of electronic transmission or storage is entirely immune to risk. While we strive to use commercially reasonable means to protect your data, we cannot guarantee absolute security. We encourage you to take your own precautions, such as using strong passwords and keeping your devices updated.

Your Rights

Under the PDPA and applicable data protection frameworks, you hold several rights regarding your personal data. You have the right to request access to the personal information we hold about you, to receive a copy of that data in a commonly used format, and to request correction of any inaccuracies.

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent on which the processing was based. You also have the right to object to processing conducted on the basis of legitimate interest, and to request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us using the details below. We will respond to your request within thirty days and may ask you to verify your identity before proceeding.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or operational needs. When we make material changes, the "Last updated" date at the top of this page will be revised. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact us at:

FA Advisory Sdn Bhd
Suite 29-6, Level 29 Menara, 1 Mont Kiara, Kuala Lumpur
Phone: 03-6211 4011
Email: [email protected]